Policies
Shipping & returns
Free over $150
Standard shipping, 3-5 business days
30-day returns
Free return shipping on all orders
Exchanges
Free size exchanges, shipped priority
Shipping rates
| Method | Delivery | Cost |
|---|---|---|
| Standard | 3-5 days | $12 / Free over $150 |
| Express | 1-2 days | $25 |
| International | 7-14 days | Calculated at checkout |
Returns
We accept returns within 30 days of delivery. Items must be unworn, unwashed, and have all original tags attached. Sale items are final sale.
Start a return from your account order history. Print your prepaid label and drop it off at any carrier location. Refunds process within 3-5 business days of receiving the return.
Exchanges
Need a different size? Start an exchange through your account. We ship the new size with priority shipping as soon as we receive the original. Free for all domestic orders.
Damaged items
If your order arrives damaged, contact us within 7 days with photos. We'll send a replacement or full refund — no return required. Email support@ne-comm.com with your order number.